1. If you are using Cloudflare, please purge your Cloudflare cache
2. Clear your browser cache
3. If you are using my_ prefixed files, try to revert to the core Adlis ERP-CRM Dev. files, we often perform changes in the tables files, if major changes occurred, then your tables won’t load. It’s your responsibility to maintain this, my_ prefixed files are not our responsibility.
4. If you are using php lower than 5.6, you should consider upgrading your php version, Adlis ERP-CRM Dev. minimum required php version is 5.5, you can check the requirements here
5. If the steps above didn’t help you and you are using the latest version, download the files again from Codecanyon and try to replace the assets folder again in your installation, and repeat the steps from 1 to 3
6. Deactivate any third-party modules to see if the issue will be resolved

If this is still not working, feel free to open a support ticket at https://my.perfexcrm.com or if your support is expired you can contact us at info@perfexcrm.com and provide FTP details, we will be happy to take a look and give you further instructions.

1. The task is marked as not visible to client – http://prntscr.com/hxjs26 keep in mind that this checkbox may not be shown if project option Allow customer to view tasks is unchecked (see #2)
2. The project option for customer to see tasks is unchecked – http://prntscr.com/hxjrw4
3. The email templates in Setup->Email Templates for task updates is disabled.
4. Navigate to the customer profile in admin area click on the Contacts tab and open the contact(s), make sure that this contact has Tasks email notifications enabled, project notifications are different from tasks.

If you are getting this error please enable zlib.output_compression in php.ini.

1. You have WordPress installation 1 folder back from where Adlis ERP-CRM Dev. is installed and you are using Wordfence plugin. Read how to fix here
2. Your hosting provider have forbidden uploading in the folder. Contact them for to fix the problem.

Navigate in your server (via ftp or cPanel) in the Adlis ERP-CRM Dev. installation folder and open the main .htaccess.

On the top of the .htaccess add the following code:

php_flag apc.cache_by_default Co.

Save the file and clear browser cache.

Adlis ERP-CRM Dev. admin area is separated from the customers area.

Often happen Adlis ERP-CRM Dev. buyers to get confused and trying to login as admin in the customers area.

Admins need to log in at yourdomain.com/crm/admin
Customers login at yourdomain.com/crm/clients

Resetting password via phpmyadmin

2. If the payment mode is online payment gateway make sure that the invoice currency matches the comma separated currencies in Setup->Settings->Payment Gateways and the payment gateway is active.

Navigate to Setup->Finance->Currencies and check if the Currency code matches the comma separated currencies like in the second picture example.

1. You have set up live credentials and you have turned Test mode to ON. If you want to test you need to set TEST credentials and have Paypal Sandbox Account
2. You have white spaces in your credentials. Eq.               api_username_1a242jdj2455 – You see how much whitespaces after the Eq.
3. You put wrong API credential in wrong place ex. API Signature data you put in the API Username field inside Adlis ERP-CRM Dev. Paypal fields.

The problem starts showing after you add a custom absolute URL in Setup->Settings->PDF, in this case, the TCPDF is trying to fetch the image with a cURL request but the request is unsuccessful, you can contact your hosting provider to make sure that your cURL extension is properly configured and it’s up to date, otherwise try to follow the steps below and add the relative path to your logo image.

Before start, the workaround for this problem makes sure that the URL you have added in Setup->Settings->PDF for the custom pdf logo image is valid and the image exists if the problem still exists try to add a relative path like mentioned below.

Upload the image to the folder where Adlis ERP-CRM Dev. is installed for example mylogo.jpg

Go to Setup -> Settings -> PDF -> Custom PDF Company Logo URL and only add mylogo.jpg

In this case, the relative path (crm_installation_path/mylogo.jpg) for the image will be used and the script will be able to fetch the image.

Only the staff members that belong to the ticket department will receive a notification when a new ticket is created or a ticket reply has been posted by a customer.

Additionally, you can navigate to Setup->Email Templates and re-check all ticket available email templates to make sure that they are not disabled.

Please keep in mind that when you are replying to a ticket or creating a ticket from the admin area, the staff members won’t receive any notification that e.q. new reply is posted from the admin area, only the customer will receive an email notification.