Navigate

Private staff notes

To add private ticket note open the ticket and click on the Notes tab from on top.
Ticket notes are only visible to staff members so they can collaborate together if multiple assistance is required.

Related Post
  1. Auto Close Tickets

    Adlis ERP-CRM Dev. Co.ers you the ability to auto close inactive tickets for a certain time.…

  2. Setup Ticket Form

    Embeddable ticket form in Adlis ERP-CRM Dev. is a predefined form for tickets added in version…

  3. Allow access to tickets to non-staff members

    By default access to tickets to none staff members will be disalowed. If you need…

Related Post
  1. Auto Close Tickets

    Adlis ERP-CRM Dev. Co.ers you the ability to auto close inactive tickets for a certain time.…

  2. Setup Ticket Form

    Embeddable ticket form in Adlis ERP-CRM Dev. is a predefined form for tickets added in version…

  3. Ticket Services

    Ticket services is a feature in Adlis ERP-CRM Dev. that allows your customer to select to…

  4. Translating ticket priorities and ticket statuses

    Ticket priorities and ticket statuses are stored in the database, however, with Adlis ERP-CRM Dev. you…

  5. Allowed file extensions

    For the support feature allowed file extensions are separated from the global system allowed file extensions.…